Click here for further information on the data processing operations associated with the use of our app Clever Dialer.
1. Personal data
Personal data refer to any information concerning the personal or material circumstances of an identified or identifiable natural person. This includes, for example, your name, your address, your telephone number, and your e-mail address.The personal data include information on your use of our website, such as the connection data and sources that you access or that may be assigned to you. This information is generally collected through the use of log files and cookies. You can find further information on log files and cookies below.
2. Answering enquiries
As a general rule, you can use our website without disclosing any personal data. Any log file data are immediately deleted or anonymised. If you send us an enquiry, be it by email or using our contact form, we will collect the data communicated in this way in order to process your enquiry. Depending on the nature of your enquiry, we will contact you or provide you with the requested information.We do not disclose your personal data to third parties or use the collected data for advertising purposes unless you have given your consent or we are entitled or obliged to disclose your data due to legal regulations and/or official or court orders. In particular, this may include the provision of information for purposes of law enforcement, security or the enforcement of intellectual property rights.
3. Use of the analysis tool Google Analytics
This website uses Google Analytics, which is a website analytics service provided by Google Inc. (hereinafter referred to as “Google”). Google Analytics uses so-called “cookies”, which are text files stored on your computer to help us analyse your use of our website. The information generated by the cookie on your use of the website is generally transmitted to a Google server in the United States and stored there. As IP anonymization is activated on this website, your IP address is truncated within Member States of the European Union or contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the United States and truncated there.Google will use this information on behalf of the operator of this website for the purposes of evaluating your use of this website, compiling reports on website activity for website operators and providing them with other services relating to website activity and Internet usage. The IP address transmitted by your web browser within the scope of Google Analytics will not be associated with any other data held by Google.You can prevent the storage of cookies by selecting the appropriate settings on your web browser. If you do so, however, please note that you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of data about your use of the website (including your IP address) generated by the cookie and its processing by Google by downloading and installing the web browser plug-in available at: https://tools.google.com/dlpage/gaoptout. For more information on the data privacy provisions for Google Analytics, please visit:https://support.google.com/analytics/answer/6004245?hl=en
4. Facebook Custom Audience
We are convinced that displaying personalised, interest-related advertising is generally more appealing to users than advertisements that have nothing to do with the user’s personal interests. By implementing retargeting cookies, we can make the website’s offerings more appealing to you. For this, we collect statistical information about you as a user; this information is processed by our advertising partners. For this purpose, this website – in addition to displaying the described advertisements via Google AdSense – also uses the remarketing function “Custom Audiences” by Facebook Inc. (hereinafter referred to as “Facebook”). This makes it possible to display interest-related advertisements (hereinafter referred to as “Facebook ads”) to website users when they are on the Facebook social media website.
Using the installed marketing tools, your browser automatically creates a direct link with the Facebook server. We have no influence over the scope and further use of the data collected by Facebook through the implementation of this tool and are therefore informing you based on our understanding of how this works: Through the link created by Facebook Custom Audiences, Facebook receives information that you accessed our respective website or that you clicked on one of our advertisements. If you are registered with one of Facebook’s services, Facebook can assign this visit to your account. Even if you are not registered with Facebook, or are not currently logged into Facebook, it is still possible that the provider will detect your IP address and save it. For this, Facebook uses Facebook Pixel. When a user visits a website, a tracking pixel is placed on the browser. This information is transferred to Facebook, and, if available, this information is assigned to your Facebook user account.
Facebook Custom Audiences can be deactivated by users that are currently logged into Facebook. For more information on how Facebook processes data, click on https://www.facebook.com/about/privacy/.
5. Online marketing tools: Google AdSense
This website uses Google’s online marketing tool, AdSense. This tool makes it possible for us to increase the visibility of our offerings with the help of different advertising measures (banner advertisements, Google AdWords, etc.) on external websites and to increase the effectiveness of our advertising materials. For example, by analysing the behaviour of our users, we can deliver advertisements that are relevant to our users and ensure that a user does not see the same advertisement several times. The advertising materials are delivered through Google via ad servers. This then results in the use of ad server cookies that analyse performance parameters such as impressions, clicks and conversions. In addition, tracking pixels/web beacons are also used. These are pixel or transparent GIF files. Both the cookies and the tracking pixels/web beacons allow Google to analyse information such as the number of clicks on our website or the traffic on our pages, as they allow Google to recognise your internet browser. This then allows use to determine how successful each of the different advertising campaigns are in relation to the data related to the advertising campaigns. We do not collect or process any personal information through these advertising measures and only receive statistical analyses from Google. Therefore, we cannot identify you as a user.
By using these tools, your browser automatically creates a direct link to the Google servers. Please note that Google may process this data outside of the European Union. We also have no influence over the scope and further use of this data by Google and are therefore informing you based on our understanding of how this works: by linking to the above-mentioned cookies or advertising pixels, Google receives information that you accessed our respective website or clicked on one of our advertisements. If you are registered with one of Google’s services, Google can assign this visit to your account. Even if you are not registered with Google, or you are not currently logged into a Google account, it is still possible that the provider will detect your IP address and save it.
If you do not wish to participate in this process, you can block the respective cookie. This can be done by changing your browser settings, which allows you to prevent the new cookies from automatically being installed. You can also change your settings accordingly by clicking on http://www.google.com/ads/preferences/html/opt-out.html. Another option is to deactivate providers’ interest-based advertisements that fall under the advertising self-regulation “About Ads” campaign, by going to http://www.aboutads.info/choices; this setting will be undone if you delete your cookies. A further option involves permanently deactivating plugins in your browser, whether you use Firefox, Internet Explorer or Google Chrome. For instructions, click on http://www.google.com/settings/ads/plugin.
Google is subject to the EU-US Privacy Shield Framework, https://www.privacyshield.gov/EU-US-Framework. For more information on DoubleClick and on how to switch off this technology, go to http://www.google.com/doubleclick/ or contact Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA.
6. AddThis bookmarking
Our websites also include AddThis plugins and offers from AddThis LLC, 1595 Spring Hill Road, Suite 300, Vienna, VA 22182, USA (“AddThis”). These plugins make it possible to save bookmarks and share interesting content with other users.
The internet browser uses these plugins to create a direct link to the AddThis services and, if applicable, the selected social network or bookmarking service. The collected data (e.g. time of use, browser used, etc.) is saved to the AddThis servers in the USA and processed. When you send contents on our website to social networking or bookmarking services, a link can be created between the visit to our website and your user profile with the corresponding network. We do not use the data that was collected using the appropriate technologies to personally identify you as a user of this website. We only receive statistical analyses that we use to improve our offerings. If you do not wish to take part in this process, you can choose to opt out from having this data collected and saved at any time; this will place an op-out cookie on your computer. For more information, click here:
You can also change the settings on your browser to either disable cookies or prevent them from being installed. However, we would like to point out that if you choose to do this, you may not be able to access all the interactive functions and services on our website. For more information on AddThis privacy and data protection practices, click here: www.addthis.com/privacy
If you do not wish your data to be passed on to Freshdesk, you can change your browser settings and opt out from having cookies stored on your computer. Alternatively, you can send us your enquiry using the following email address: firstname.lastname@example.org
8. Links and third-party websites
9. Safeguards to protect personal data
We take comprehensive technical and operational security measures to prevent the loss or misuse of the personal data that we store. These measures are regularly reviewed and adapted to the latest technological developments. However, please note that, due to the structure of the Internet, the data may be accessed by unauthorised third parties. We have no practical ability to prevent such access. It is therefore your responsibility as a user to protect the data provided by you from misuse by means of encryption or any other appropriate method. In the absence of appropriate protective measures, in particular when data are transmitted in an unencrypted form – including when sent by e-mail – there is a risk that data may be read by third parties.
10. Further information
If you have any questions regarding the collection, processing and use of personal data or data protection in general, please contact email@example.com
Version: December 2017